Shipping & Returns

SHIPPING

UK Shipping

Standard (Royal Mail)
Fast and affordable delivery across the country. All orders with free shipping or promotions will be sent via this standard service.

  • £4.50 or FREE for orders £150+
  • Delivered expected in 2-4 business days.
  • Timeframes exclude bank holidays.

Express (DPD Next Day Delivery)
For faster delivery, Postal offers next-day service through DPD as our express option within the UK.

  • £6.85
  • Orders placed after 12pm Monday to Thursday will be delivered the following business day.
  • Orders placed after 12pm Friday will be delivered on Tuesday.
  • Timeframes exclude bank holidays.

 

Europe Shipping

DHL Express Flat Rate
Fast and reliable shipping for European customers.

  • Delivery expected in 4 business days.
  • £14.00 GBP (or FREE for orders £300+ GBP)
    • Austria, Belgium, Denmark, France, Germany, Hungary, Ireland, Italy, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Spain, Sweden, Switzerland.
  • £16.50 - £22.00 GBP (or FREE for orders £300+ GBP) calculated by weight for the rest of Europe. See checkout for pricing.

 

Rest of World

DHL Express Worldwide
Fast and reliable global delivery.

  • Timeframes vary by region:  
    • USA & Canada: Delivery expected in 3-5 business days
    • Asia & Australia: Delivery expected in 4-7 business days
    • Rest of the World: Delivery expected in 5-10 business days
  • £14.00 GBP - £18.50 GBP (or FREE for orders £300+ GBP)
    • Pricing calculated by weight, see checkout.

For more information on shipping or specific location requirements, please email info@postal-brand.com

Please note we cannot be responsible for delays to international orders that are as a result of customs clearance timeframes.

International orders may be subject to import taxes and customs duty which are the responsibility of the buyer.

 

RETURNS

  • Please email customer service for returns instructions - nel@postal-brand.com
  • You have up to 28 days upon receiving shipment to return items purchased on www.postal-brand.com
  • Returned item(s) must be in new and unused condition with the original tags still attached.
  • Once your order is received and inspected, a refund to your original payment method will be processed.
  • Shipping charges, duties, and taxes are non-refundable.
  • Please allow 3-5 business days for your refund to process.
  • We do not accept returns or exchanges for Postal products not purchased from www.postal-brand.com
  • The customer is responsible for the cost of returns postage.