FAQs
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Orders are processed Monday-Friday, excluding weekends and major holidays, and are shipped within 1-3 business days. Once your order has been shipped you will receive an email with your tracking information.
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Please email customer service for returns instructions - help@postal-brand.com
You have up to 28 days upon receiving shipment to return items purchased on www.postal-brand.com
Returned item(s) must be in new and unused condition with the original tags still attached.
Once your order is received and inspected, a refund to your original payment method will be processed.
Shipping charges, duties, and taxes are non-refundable.
Please allow 3-5 business days for your refund to process.
We do not accept returns for Postal products not purchased from www.postal-brand.com
The customer is responsible for the cost of returns postage.
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You have 28 days upon receiving your shipment to return items purchased on postal-brand.com . Shipping charges are non-refundable. Item(s) must be in new, unused condition with the original tags still attached. Underwear and swimwear are non-returnable due to our hygiene policy.
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Unfortunately, we are unable to cancel or change an order once it has been submitted. No exchanges. If the purchased item is the incorrect size you need to repurchase the correct size and we will refund your incorrect order. Please email help@postal-brand.com within 30 min of your update to process your refund properly.
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Every order is subject to review. Your order will be confirmed once you receive a shipping confirmation email.
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Please check our Size Guides. Measurements are provided in centimetres, unless otherwise specified. Compare these to a similar item of your own clothing to see which size is best for you. Our Customer Support team is always available to answer any questions regarding measurements and fitting.
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A shipping confirmation email will be sent once your order has shipped. Please allow 1-3 business days for your order to be processed.
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Tracking numbers are generated when your shipping label is created. Please allow 1-3 business days for tracking updates to appear.
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Please allow 48 hours after the stated delivery time for the order to arrive. If your package has still not been delivered, contact us for assistance at help@post-brand.com
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Our team is available Monday-Friday, 9AM-5PM GMT, excluding weekends and major holidays. Please allow 24-72 business hours for a response. Response times may be delayed during peak periods.
-
Orders are processed Monday-Friday, excluding weekends and major holidays, and are shipped within 1-3 business days. Once your order has been shipped you will receive an email with your tracking information.
-
You have 28 days upon receiving your shipment to return items purchased on postal-brand.com . Shipping charges are non-refundable. Item(s) must be in new, unused condition with the original tags still attached. Underwear and swimwear are non-returnable due to our hygiene policy.
-
Every order is subject to review. Your order will be confirmed once you receive a shipping confirmation email.
-
A shipping confirmation email will be sent once your order has shipped. Please allow 1-3 business days for your order to be processed.
-
Please allow 48 hours after the stated delivery time for the order to arrive. If your package has still not been delivered, contact us for assistance at help@post-brand.com
-
Please email customer service for returns instructions - help@postal-brand.com
You have up to 28 days upon receiving shipment to return items purchased on www.postal-brand.com
Returned item(s) must be in new and unused condition with the original tags still attached.
Once your order is received and inspected, a refund to your original payment method will be processed.
Shipping charges, duties, and taxes are non-refundable.
Please allow 3-5 business days for your refund to process.
We do not accept returns for Postal products not purchased from www.postal-brand.com
The customer is responsible for the cost of returns postage.
-
Unfortunately, we are unable to cancel or change an order once it has been submitted. No exchanges. If the purchased item is the incorrect size you need to repurchase the correct size and we will refund your incorrect order. Please email help@postal-brand.com within 30 min of your update to process your refund properly.
-
Please check our Size Guides. Measurements are provided in centimetres, unless otherwise specified. Compare these to a similar item of your own clothing to see which size is best for you. Our Customer Support team is always available to answer any questions regarding measurements and fitting.
-
Tracking numbers are generated when your shipping label is created. Please allow 1-3 business days for tracking updates to appear.
-
Our team is available Monday-Friday, 9AM-5PM GMT, excluding weekends and major holidays. Please allow 24-72 business hours for a response. Response times may be delayed during peak periods.